And to always be aware of the main research and trends in the digital marketing universe (and to learn how to use this information for the benefit of your brand), subscribe to our newsletter .Below !We often think of social media as a marketing tool for a very obvious reason: social media is fertile ground for a brand to connect with its audience, hear. Opinions, share creative content, start conversations, and build a sense of community with your clients.

Sharon embry
Jan 20 | 7 min read

How to combine social networks and customer success to increase the credibility of your brand

In other words, social media campaigns are great additions to any company’s marketing strategy. We also know that this is just one of the many benefits that these apps can bring to a brand.

In this series of articles from rock content in association with hootsuite, we saw that social media can directly help the sales team as a way to promote a shopping experience, as its kpis can be passed on to other departments in the company.

These channels are important touchpoints for talking to. Customers. So how Brazil WhatsApp Number List does this influence a brand’s customer service and customer success?

According to hootsuite’s social trends 2022 , 59%

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of respondents agree that customer service using social channels increased the value of companies in the last 12 months.

Companies are beginning to see social networks as a customer service channel, because people look for these channels to communicate with them.

Whether searching for information, shopping, or troubleshooting, they expect a response that is as quick, complete, and helpful as any other official brand communication channel.

Data has shown that 64% of people prefer to text rather. Than call a business .

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