Optimal send times powered by viralpost®—available with sprout’s professional and advanced plans—automatically generates the best times for you to post based on your audience’s activity and engagement patterns. Neat. Huh? Organizing and scheduling content ahead of time will free you up to create more timely content. Engage with your audience and put out any fires. If necessary. Prep is also paramount if you want to make the most of your social data later. Mission possible: get to inbox zero monitoring the inbox and community management is a daily duty for solo social media managers. These days. Social media is one of the first places people will turn for customer service. Given that 44% of consumers will unfollow a brand on social if they receive subpar service.
Each And Every Post Then Look No
The stakes are relatively high. If the responsibility of Risk Managers Email List customer service on social is yours alone. Having a tool like sprout’s smart inbox can save you time and stress. In sprout’s smart inbox. You can check messages off like a to-do list and file them away so they don’t clutter your view. If messages require more attention or you’re not sure what the right response is. You can assign it to yourself as a task. Which puts a digital pin in it so you can mull it over or consult leadership about it. You have a lot more to do than spend all day keeping one eye on your inbox. Though. Enter your new best friend. Sprout’s inbox automations. Even though social media is always on. You don’t have to be. Sprout bots can be your inbox coverage after quitting time. On weekends and during your busiest workdays. One of our customers let the sprout marketers exchange know how valuable it’s been for them. “
Further Than Optimal Send Times
we ended up adding it because we were getting a lot of negative reviews on yelp. Google. Facebook. Etc. And there just wasn’t 24/7 staffing available to give one-on-one support. It has definitely helped alleviate a bunch of frustrated reviewers.” in the bot builder. You can customize a tree of conversation flows. Then. When users go to dm your brand the bot will prompt them and manage the conversation until it’s time to hand it off to you. Bots can focus on faq and basic customer service inquiries while you focus on the more difficult questions and comments that require a personalized response. It’s a win-win for you and your customers. River island. A major international fashion retailer. Has seen the results first-hand. The brand activated sprout bots in mid-april of 2020. And consequently. Their chatbots provided nearly 10.000 auto-responses on the brand’s behalf by the end of august.